How To Get Repeat Customers At Your Restaurant
1. Loyalty Program
This may seem like a no-brainer but getting repeat customers is much easier if there is a program to reward them for coming to you! Special discounts, free drinks or appetizers after a certain number of visits, and birthday freebies are all great ways to build a simply loyalty program to encourage customers to come back. This is very simple to set up, and doesn’t have to include large giveaways – remember – the point is to help customers see their value!
2. Social Media
Often overlooked, social media is a great way to interact with your customers. Tweet special deals, have facebook posts featuring items on your menu, post your menu online and more! Social media is how many people choose to connect, refer friends to businesses, and interact with people personally and professionally. Using social media also gives you more access to potential new customers! If repeat customers check in, tweet, or post about your business, new customers are more likely to be interested in visiting.
3. Respond to Feedback
Have several of your customers complained about slow service? The taste of a particular dish? The atmosphere? Fixing these problems and inviting customers back for a better experience boosts your reputation and shows that you care about making sure your customers are happy. Word of mouth is still one of the most potent forms of marketing, so getting a reputation for solving problems and looking after your repeat customers is very important.
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